First Impressions Coordinator

Imperial Beach Church (Imperial Beach, CA)

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Every Sunday, someone walks onto our campus unsure, curious, hopeful, or hurting. The First Impression Coordinator helps make that moment count.

We are looking for a relational, organized, and proactive leader who is passionate about hospitality and loves building teams. This role ensures that every guest and every member experiences warmth, excellence, and intentional care from the parking lot to the prayer team.

If you thrive in fast-paced environments, love empowering volunteers, and enjoy both people and process — this role is for you.

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SUPERVISION RECEIVED:

Received direct supervision from the Lead Location Pastor.

SCOPE & DIMENSIONS:

The Coordinator serves as a culture carrier, modeling hospitality, kindness, and unity. They work collaboratively with pastoral and ministry staff to ensure that the guest experience aligns with church policies, safety procedures, and overall ministry strategy. This role plays a key part in reinforcing a unified and welcoming church environment across the campus.

PRIMARY RESPONSIBILITIES:

Lead & Develop First Impression Teams

• Recruit, schedule, and develop volunteers for Greeters, Ushers, Prayer Team, Info Table, and Groups
• Cultivate a culture of hospitality, ownership, and excellence
• Proactively identify gaps and fill volunteer needs before Sunday

Ensure Service Readiness

• Confirm all essential tasks are completed accurately at least one hour before service
• Help oversee smooth operations of the Playground Patio during service
• Problem-solve in real time with calm leadership and initiative
• Maintain strong communication with volunteers throughout the week

Drive Connection & Growth

• Coordinate communication and connection requests in Rock
• Lead Growth Group recruitment and scheduling
• Support follow-up and care to help people take next steps

Administrative Leadership

• Manage weekly scheduling and volunteer communication (email, text, calls)
• Plan and execute workflows to ensure Sunday excellence
• Meet weekly (1 hour) with supervisor for alignment and coaching

JOB REQUIREMENTS:

• Must be a committed follower of Jesus Christ, with a personal relationship demonstrated through consistent lifestyle, character, and active participation in a local church.
• Organized and detail-oriented while managing multiple priorities
• A proactive problem-solver with a posture of ownership
• Warm, approachable, and clear communicator
• Self-motivated and able to work independently
• Adaptable and calm in fast-paced environments
• Eager to support a healthy staff culture during transition

ADDITIONAL RESPONSIBILITIES:

• Measurable Success Outcomes (First 6–12 Months)
• High-performing candidates will be energized by clear wins and visible impact. Success in this role may include:
• 85-90% of First Impression volunteer roles filled weekly
• Volunteer schedules completed at least 10 days in advance
• Clear follow-up of connection requests within 48 hours
• Growth Group recruitment cycle executed on time with increasing participation
• Sunday readiness confirmed one hour prior to service with minimal last-minute gaps
• Clear onboarding process for new volunteers implemented and documented

WORKING CONDITIONS / PHYSICAL REQUIREMENTS:

• Present for Sunday services (approximately 6:30 AM–12:30 PM)
• Flexible weekday availability to ensure Sunday readiness
• Able to lift and move tables, signs, and equipment up to 30 lbs (set-up/tear-down environment)

TERMS OF EMPLOYMENT:

• As a staff person at Eastlake Community Church, I agree to abide by all the provisions of the Employee Handbook.
• The Church reserves the right, at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities.
• This position is classified by the Church as a Part-Time paid position and is Non-Exempt from the overtime provisions, as stated in Employee Handbook.